1. Home
  2. FAQ
❓ Frequently Asked Questions

Haji Baji FAQ — All Your Questions, Answered

Get quick answers on registration, login, deposits, withdrawals, bonuses, and betting. Browse our FAQ and find solutions fast.

40+
FAQs
7
Category
24/7
Support
in Bengali
All Answers
🗂️ Categories

What would you like to know about?

👤

Account

Registration & Login

💳

Deposit

Deposit

💸

Withdrawal

Withdrawal

🎁

Bonus

Offers & Promotions

🏏

Betting

Bets & Games

🔒

Security

Security & Privacy

No matching questions found. Please try a different search.

👤

Account & Registration

on the Registration page Enter your mobile number and email, set a strong password, and verify with the OTP sent to your phone. The whole process takes just 3 minutes.

No. Each person is allowed only one account. If multiple accounts are found, all of them may be closed and balances forfeited.

on the Login page Click "Forgot Password?" and an OTP will be sent to your registered mobile number or email. Use the OTP to set a new password.

KYC is not required to play, but must be completed before making a withdrawal. Simply upload a photo of your NID or passport. Verification is usually done within 24 hours.

Yes, you can update your mobile number from account settings. An OTP will be sent to both your old and new number during the change. If you run into any issues, contact support.

To close your account, Help Center page and contact support. Make sure to withdraw any remaining balance before closing your account. For responsible gaming matters, this page here.
💳

Deposit

After logging in, click the "Deposit" button. You can deposit via Mobile Pay, Nagad, Rocket, or bank transfer. The minimum deposit is just ৳200.

Deposits via Mobile Pay and Nagad are typically credited within 5 minutes. Bank transfers may take 1–3 hours. If your deposit is delayed, contact support with your transaction ID.

There is no fixed maximum deposit limit, though individual payment methods may have their own caps. For larger deposits, KYC verification must be completed.

Yes. If a deposit fails, the amount will be automatically returned to your mobile banking account — usually within 1 to 3 business days. If you haven't received it, contact support with your transaction ID.

Haji Baji currently supports Mobile Pay, Nagad, Rocket, and bank transfer. When new payment methods are added, Help Centeryou will be notified.
💸

Withdrawal

Most withdrawal requests are processed within 15 to 30 minutes. During peak hours or on weekends, it may take up to 24 hours.

The minimum withdrawal is ৳500. The maximum withdrawal limit depends on your account's verification level. Completing full KYC verification increases your limit.

Generally yes. For security reasons, withdrawals are recommended via the same method used for the original deposit. In special cases, a different method can be arranged through support.

A withdrawal request can be cancelled as long as it hasn't started processing. Go to your account's transaction history and look for the "Cancel" option. Once processing has begun, cancellation is no longer possible.

Go to Account Settings, select the "Identity Verification" option, and upload a photo of your NID or passport. Verification is typically completed within 24 hours, after which you can withdraw normally.
🎁

Bonuses & Promotions

Your first deposit after registration automatically triggers a 100% welcome bonus — up to ৳500. For full terms and conditions, visit the Bonus page here.

Bonus funds cannot be withdrawn directly. You must complete a specified wagering requirement (rollover) before withdrawing — typically 5–10x the bonus amount. Terms & conditions here here.

Log in every day and meet the minimum betting requirement to earn your daily bonus. Offers may vary from day to day. Bonus page check it or keep promotional notifications turned on.

Yes, Haji Baji has a referral program. When a friend registers using your referral link, both of you receive a bonus. For more details, Bonus page you will receive.

During registration or deposit, you'll see a field for a promo or bonus code. Enter your code and click "Apply". If the code is valid, the bonus will be added automatically.
🏏

Betting & Games

Bet on 20+ sports including cricket, football, tennis, and kabaddi. All major tournaments are covered — IPL, BPL, World Cup, and more. For details, On the Bet page।

Yes, Haji Baji offers live in-play betting. You can place bets with real-time odds while a match is in progress. Live scores and stats are also available.

Once confirmed, a bet generally cannot be cancelled. However, if the Cash Out feature is available, you can settle the bet for a specific amount while it's still in progress. The Cash Out option will appear on your bet slip.

Haji Baji offers 1000+ games including Live Casino (Baccarat, Roulette, Blackjack), slots, fishing games, and crash games. on the New Games page View the latest games.

The minimum bet for Sports Betting is ৳50. For casino games, it starts from ৳10. Limits may vary by game. For details, on the Platform page here.
🔒

Security & Privacy

Yes. Haji Baji uses 256-bit SSL encryption. All transactions are encrypted. To learn more about our security policy, on the Privacy Policy page read our full policy here.

Go to "Security" under your account settings and enable "Two-Factor Authentication". From that point on, an OTP will be sent to your mobile every time you log in. Keeping this on is always the safer choice.

Change your password immediately and Help Center Contact us. Our security team will investigate your account and temporarily lock it if any suspicious activity is detected.

No. Your personal information is never shared with third parties. We only use your data for payment processing and legal compliance. For more details, in the Privacy Policy Read more.

Avoid logging in on public WiFi. If you must, keep 2FA enabled and log out when you're done. Using mobile data is always the safest option.
📖 More Information

Haji Baji FAQ — Learn More

Haji Baji FAQ This page is built for Bangladeshi betting enthusiasts so they can quickly find answers to any question. From registration to withdrawal, if you run into an issue at any step, this is your first stop.

Many first-time users come to Haji Bajiand feel confused about deposits or withdrawals. In reality, the whole process is quite straightforward — once you've done it, it clicks. Depositing via Mobile Pay or Nagad and withdrawing to the same account has become routine for millions of users.

Common Misconceptions About Bonuses & Promotions

Haji Baji FAQget the most questions about bonuses. Many users assume bonus funds can be withdrawn immediately — that's not the case. A rollover requirement must be met first. That said, it's not hard to clear — regular betting will take care of it naturally.

For App Users

The Haji Baji mobile app makes everything smoother. Keep push notifications on to get instant alerts about new bonuses and offers. To download the app, here here.

Responsible Gaming

Haji Baji believes in responsible gaming. You can set a daily betting limit on your account. If you feel that you or someone you know is spending too much time or money on betting, please contact our Responsible Gaming View page.

If you can't find your answer in this FAQ, contact our Help Center Go ahead — our Bengali support team is available 24/7 to help you.

📞 Support

Still have questions?

Our team is always here for you. Reach out through any of the channels below for assistance.

💬
Live Chat

Get an instant response. Average reply time is 2 minutes.

Start Chat
📧
Email Support

For detailed issues, send us an email. We'll respond within 24 hours.

Email Us
📖
Help Center

Read detailed guides and tutorials in English.

View Guide
🚀 Get Started Now

Got your answers? Start playing now

Don't have an account? Sign up for free right now. Already registered? Log in and enjoy.

Register for Free Log In

18+ | Play Responsibly | Terms & Conditions Applicable

বাংলা