Accounts, payments, bonuses, betting rules — whatever the issue, we've got you covered. Browse the topics below or reach out to us directly.
Click on any topic below to read the full guide
Registration, login, password recovery, and profile updates.
Detailed guides for Mobile Pay, Nagad, Rocket, and all other payment methods.
Welcome bonus, cashback, free spins, and referral offers.
A simple guide to Sports Bets, Live Betting, and understanding odds.
Download, install, and troubleshoot the Android and iOS apps.
Account security, 2FA, and reporting suspicious activity.
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Log in to Haji Baji with your username and password.
You'll find the green "Deposit" button at the top of your dashboard.
Select Mobile Pay as your payment method and enter the amount (minimum ৳100).
Send Mobile Pay to the number provided and enter the transaction ID in the form.
After submitting, your balance is usually updated within 5 minutes.
| Payment Methods | Minimum | Maximum |
|---|---|---|
| Mobile Pay | ৳100 | ৳50,000 |
| Nagad | ৳100 | ৳50,000 |
| Rocket | ৳200 | ৳30,000 |
| DBBL Mobile | ৳200 | ৳30,000 |
For deposit issues, contact us directly via live chat — available 24/7.
Identity verification is required before your first withdrawal.
Go to Wallet > Withdrawal from your dashboard.
Enter your withdrawal amount and your Mobile Pay/Nagad number.
An OTP will be sent to your registered number. Enter it and submit.
Instant
1–3 minutes
2–5 minutes
Total 5–15 minutes (VIP: Instant)
Go to the Haji Baji registration page and enter your mobile number or email.
Enter your name, date of birth, and password. Make sure all details are accurate.
Verify your phone number using the OTP sent to your mobile.
Get a 100% bonus on your very first deposit after registering.
Click the "Forgot Password?" link on the login page.
Claiming a bonus on Haji Baji is easy, but you'll need to meet the wagering requirements before you can withdraw.
| Bonus Types | Amount | Wager |
|---|---|---|
| Welcome Bonus | 100% | X10 |
| Reload Bonus | 30% | X8 |
| Cashback | 10% | X5 |
| Referral | ৳500 | X6 |
Wagering refers to how many times you need to bet your bonus amount before you can withdraw it. For example, if you receive a ৳1,000 bonus with a x10 wager requirement, you'll need to place a total of ৳10,000 in bets before withdrawing.
For any bonus-related questions, our support team is ready to help.
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If you can't find an answer, our support team is always on standby — chat with us in Bangla
The fastest option available. Average response time is just 2 minutes.
Active 24/7Email us for detailed issues. We'll respond within 24 hours.
support@hajibaji.betGet the latest updates and support on our official Telegram channel.
Fast ResponseMessage us on WhatsApp and get help in Bengali.
Active Mon–Sun
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Whether you're new to online betting or a seasoned player, issues can come up at any time — delayed payments, bonuses not showing up, forgotten passwords. It's all completely normal. Haji Baji's Help Center was built with exactly these moments in mind.
Our goal is to resolve any issue you run into within minutes. Even at 3 in the morning, a support agent is available on live chat to help you out. You can communicate in Bangla — no English required.
Haji BajiPlayers from all across Bangladesh use — from Dhaka to Barisal, Rajshahi to Chittagong. Internet speeds vary, and so does technical know-how. That's why our help center is designed so that anyone can easily find a solution to their problem.
Payment questions are among the most common we receive. People often ask how long a deposit takes to reflect, how much time a withdrawal takes, and how many transactions can be made in a day. All of this is covered in detail in our payment guide. Generally, deposits are added to your balance within 5 minutes, and withdrawals reach your mobile banking within 15 minutes.
Bonuses can be confusing. The term "wagering requirement" throws a lot of people off — but it's actually straightforward. Bonus funds can't be withdrawn directly; you need to place a certain amount in bets first. This is Haji Baji— this is standard practice across all platforms. Our help centre clearly lists the terms for every bonus, with no hidden conditions.
Many new users ask — is my account really safe? Haji Bajiuses SSL encryption, two-factor authentication, and regular security audits. Keeping your personal information and funds fully secure is our top priority. If you notice any suspicious activity, contact support immediately — we'll act fast.
There's also a dedicated help section for mobile app users. Step-by-step solutions are available for issues like app installation failures, login problems, and missing notifications. In most cases, a phone restart or app update is all it takes to fix the problem.
About responsible gaming as well Haji Baji informed. The Help Center's "Responsible Gaming" section lets you set self-limits, take a temporary break, or close your account. We believe betting should be enjoyable, not stressful.
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